Privacy Policy

At Trilio Mart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details
  • Payment-related information
  • Information you provide when contacting customer support
  • Device, browser, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate about your orders
  • Provide customer support
  • Process payments and refunds
  • Improve our products and services
  • Maintain and improve our website
  • Prevent fraud, abuse, and unauthorized activity
  • Send important service-related communications
  • Send promotional messages where permitted and applicable

3. Payment Information

Payments may be processed through third-party payment providers.

Trilio Mart does not intentionally store your complete debit or credit card details on our own systems. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.

4. Cash on Delivery

If you choose Cash on Delivery (COD), we may collect the information required to process and deliver your order, including your name, phone number, and delivery address.

We may also contact you to confirm your order before dispatch.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping experience functional
  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing and advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, such as:

  • Delivery and courier companies
  • Payment processors
  • Website and hosting providers
  • Technology and analytics service providers
  • Marketing or advertising service providers, where applicable

These parties may only receive information necessary to provide their services or perform their functions.

7. Order and Delivery Information

To deliver your order, we may provide relevant customer information, such as your name, phone number, and delivery address, to our delivery or courier partners.

This information is used to fulfill and deliver your order.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Trilio Mart is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

10. Marketing Communications

If you provide your contact information, we may use it to send updates, offers, promotions, or other marketing communications where permitted.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate steps.

12. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

13. Your Privacy Rights

Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact Trilio Mart using the contact details provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with the revised effective date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact Trilio Mart Customer Support.

Trilio Mart
Pakistan

We value your trust and are committed to handling your information responsibly and securely.